Tele Caller /Customer Support Executive (Voice)
Job Title Tele Caller /Customer Support Executive (Voice)
Location Bangaluru
Salary Rs 120000 - 360000
Experience 0 - 6 years
Shift Day Shift
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Job Details



Qualifications

1) Educational Qualification: 10+2/ Graduates
2) English , Hindi, Telugu, Tamil, Kannada (Any 2)
3) Flexible to work on Sunday, if required.

Skills

1) Good Vocal Communication
2) Telephone etiquette
3) Microsoft Excel

Role

1) Handling Non-sales calls (In bound & out bound calls).
2) Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.
3) Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.
4) Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.
5)Refer unresolved customer grievances or special requests to designated departments for further investigation.

No .of vacancies

1 vacancies

Perks

1) Host of benefits
2) Enhance your communication skills
3) Great learning experience




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