Process & Compliance Lead
Job Title Process & Compliance Lead
Location Coimbatore
Salary Rs 250000 - 500000
Experience 7 - 8 years
Shift Day Shift
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Job Details



Qualifications

1) Any recognized degree
2) 7+ years of experience required
3) ITIL certification would be added advantage

Skills

1) Should be well versed in process & Compliance in IT infrastructure & Support projects
2) Networking basics

Role

1) Drive process improvement initiatives
2) Drive Improvement projects on processes to improve customer experience, CSAT & service levels
3) Strong Analytical skills, data driven and decision making capabilities.
4) Delivering Service Management transformation
5) Driving IT process and ITSM tool assessment and requirements definition activities and developing transition approaches
6) Managing Service management, IT process and ITSM tool design activities Implementation of new processes and service management capabilities
7) Configuration and implementation of ITSM tools and policies to support the
8) Data Analysis and suggest models to improve business outcomes for customer experience and SLA improvement.
9) Interact with client/ internal stakeholders to drive and influence improvement objective processes and organisational structures
10) Understand Isha Project requests and all type of IT requests and implement strong processes
11) Ensure IT customers understand and respect the Processes set in IT only to cater better

No .of vacancies

1 vacancies

Perks

1) Powerful Spaces for Personal Growth
2) Inclusive Culture
3) Shared Vision for Global Well being




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