Client Relationship Manager
Job Title Client Relationship Manager
Location Bangaluru
Salary Rs 250000 - 300000
Experience 2 - 3 years
Shift Day Shift
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Job Details



Qualifications

1) Prior experience in Client Success/Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
2) Min 2 yrs of experience from E-commerce Sector

Skills

1) Knowledge of SaaS environment
2) A team player with excellent collaborative skills
3) Strong written and oral communication skills
4) Technically savvy and comfortable working with and learning new applications

Role

1) Become a subject matter expert on Xoxoday Enterprise Solutions
2) Establish a trusted and strategic advisor relationship with each assigned account to drive the continued value of our products and services
3) Collect and analyze customer experience data
4) Monitor utilization alerts and establish response plans and activities
5) Target customers with renewals during relevant periods
6) Develop, prepare and nurture customers for advocacy by delivering value with each interaction
7) Work with customers to establish critical goals or other key performance indicators, and map processes to reach them
8) Work to identify or develop upsell opportunities and refer leads to sales
9) Advocate customer needs to other departments
10) Program manage account escalations
11) Document each customer interaction and provide weekly status reports
12) Provide regular updates to customers with progress toward problem resolution
13) Partner with marketing and sales teams to develop valuable content based on feedback
14) Participate with customer success and support teams on projects focused on customer development and retention

No .of vacancies

1 vacancies

Perks

1) Competitive Environment
2) Competitive Salary
3) Vertical Growth
4) Recognition
5) Fit & Healthy
6) Benefits




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