1) Have a Bachelor's degree in B.Sc/BCA/B.Tech/BE
2) Have 3+ years of experience
3) Have sufficient knowledge about Windows OS & Hardware troubleshooting, Office 365 Email, Skype, OneDrive related issue.
4) Professional certification in MCITP, CCNA, MCSE, MCSA, ITIL will be a plus
5) Strong with Email (Exchange), Windows OS and Systems.
6) Should have hands-on experience on Linux/Mac OS environments.
1) Communication skills.
2) Interpersonal skills.
1) Diagnose and troubleshoot technical issues, including Laptop configuration, account setup and network configuration.
2) Drive technical issues till resolution, within agreed time limits.
3) Ensure all issues are properly logged and communicated to the end user on a timely basis.
4) Prioritize and manage Incidents and Service requests.
5) Document technical knowledge in the form of notes and manuals
1) Global Exposure.
2) Culture & Team.
3) Learn & Grow.
4) Satisfaction & Recognition.
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